Shipping Policy Shipping Policy

Effective Date: JAN 2026

At GAME, we are committed to delivering your favourite jerseys safely, efficiently, and at the earliest possible time. This policy explains our shipping charges, order processing, delivery timelines, payment options, and shipment tracking procedures.

1. Shipping Charges

Our shipping charges start from ₹49 and may vary depending on your delivery location and the quantity of products ordered.

The applicable shipping fee will be calculated and displayed at checkout before you confirm your order.

Free Shipping Offers: We also offer free shipping on eligible purchases under specific promotional offers and purchase conditions. Eligibility will be communicated through the relevant offer or displayed at checkout.

2. Order Processing & Dispatch

Once your order has been successfully placed and confirmed, we aim to dispatch your package on the same day.

Same-day dispatch is subject to order confirmation, product availability, and operational conditions. Orders placed outside our processing hours or during holidays may be dispatched on the next working day.

After your order is confirmed, you will receive an order confirmation email containing your order details.

3. Estimated Delivery Time

Our estimated delivery time is 2–7 business days after dispatch, depending on your delivery location and courier service availability.

Delivery timelines may vary based on the distance between our dispatch location and your address, courier routes, local delivery operations, public holidays, and unforeseen circumstances.

Although we work to dispatch orders promptly, the actual delivery date is determined by the courier service and cannot be guaranteed.

4. Prepaid Orders & Cash on Delivery (COD)

We encourage customers to choose prepaid payments for a smoother ordering experience and faster order processing.

Prepaid Orders

  • Convenient and straightforward payment at checkout.
  • Helps us process and fulfil orders efficiently.
  • Based on our experience, prepaid shipments may move through courier operations and reach customers faster.

Cash on Delivery (COD)

We also provide Cash on Delivery for customers who prefer to pay when their order arrives.

To confirm the genuineness of a COD order and reduce unnecessary returns to origin (RTO), a small advance payment may be required when placing the order. The remaining payable amount will be collected at the time of delivery, according to the payment details provided during checkout.

Please note that some courier partners may handle prepaid and COD shipments differently. Based on our experience, prepaid parcels may receive faster processing or delivery in certain cases. However, delivery speed depends on the courier partner, service availability, and delivery location, and is not guaranteed by payment method alone.

5. Order Confirmation & Shipment Tracking

Once your order is successfully confirmed, an order confirmation email will be sent to your registered email address.

After your order has been fulfilled and dispatched, the shipment tracking number will be updated on your order page, allowing you to monitor your package's progress.

We recommend creating an account on our website before placing your order. Signing up makes it easier to access your order details and track your shipment whenever required.

Please ensure that your email address and contact number are correct when placing your order so that you can receive important order and delivery updates.

6. Delivery Attempts & Customer Availability

When your package reaches your local delivery area, please ensure that you or an authorised recipient is available to receive it.

If the delivery partner arrives but cannot deliver the package because the recipient is unavailable, the courier partner may make one additional delivery attempt, subject to its delivery policies and operational availability.

If the package remains undelivered after the available attempts, it may be returned to origin (RTO) in accordance with the courier partner's procedures.

For COD orders, we request customers to remain reachable and be prepared to receive their parcels to help avoid unnecessary delivery failures and return shipping.

7. Free Shipping & Promotional Offers

GAME may provide free shipping during selected promotions or on purchases that meet specified conditions.

Free shipping eligibility may depend on the order value, quantity purchased, promotional code, or other offer-specific requirements. Please check the applicable offer details before placing your order.

If an offer requires a minimum purchase or a particular checkout condition, the order must satisfy those conditions to qualify for free shipping.

8. Shipping Delays & Unexpected Circumstances

While we strive to provide a smooth delivery experience, delays may occasionally occur due to weather conditions, public holidays, courier service disruptions, incorrect addresses, or other circumstances beyond our control.

In such situations, we will assist you with available tracking information and guidance to help you follow up on your shipment.

9. Customer Responsibility

Customers are responsible for providing accurate delivery details and a reachable contact number when placing an order.

Please review your order details carefully before checkout. Incorrect addresses, unavailable recipients, or repeated unsuccessful delivery attempts may result in delays or the return of the package.

For COD orders, please place an order only when you genuinely intend to receive it.

10. Contact & Support

If you have questions regarding shipping charges, order confirmation, tracking information, or delivery delays, please contact our customer support team through the contact details available on our website.

Thank you for choosing GAME. We're here to make your jersey shopping experience convenient, reliable, and hassle-free.

Exchange Policy Exchange Policy

We offer a 3-day exchange policy for size-related issues, starting from the date you receive your order.

  • Exchange Window: Exchange requests must be raised within 3 days of receiving the product. Requests submitted after this period will not be eligible for exchange.
  • Product Condition: The product must be returned in its original condition, unused, unworn, unwashed, and undamaged, with all original packaging and tags intact.
  • Pickup Process: Once your exchange request is approved, the original product will be scheduled for pickup from your address.
  • Exchange Processing: The exchange process will begin once the returned product has been picked up from the customer. The replacement will be processed according to our exchange procedures.

Please Note: We recommend checking your size carefully before placing an order to ensure the best possible fit. Products that do not meet the above conditions may not be eligible for exchange.

Return & Refund Policy Return & Refund Policy

At GAME, we are committed to delivering products that meet our quality standards. Returns and refunds are accepted only for genuine cases, including product damage, incorrect products delivered, delivery mismatches, and other valid issues related to your order.

1. Eligible Return Cases

Return requests may be considered in the following situations:

  • Products received in a damaged or defective condition.
  • Incorrect products or items that do not match the order placed.
  • Delivery mismatches or other genuine issues verified by our team.

2. Return Request & Verification

Once a return request is submitted, our team will review the issue and assess the supporting evidence provided, such as product images, unboxing videos, or other relevant proof. Return approval will be subject to verification and confirmation by our team.

3. Return Processing

Once the request is approved, the return process will be initiated according to our instructions. Refund processing will begin only after the returned product reaches and is received at the GAME facility, where it may be inspected to verify the reported issue.

4. Refund Policy

Once the returned product has been received and verified, eligible refunds will be processed to the applicable payment method, subject to our refund procedures.

5. Shipping Charges

Original shipping charges are generally non-refundable. However, shipping charges may be refunded in certain eligible cases, depending on the nature of the issue and the outcome of our verification. Any applicable refund of shipping charges will be determined by our team based on the circumstances of the case.

Please Note: Return and refund requests are subject to verification and approval. We recommend contacting our support team with clear evidence of the issue to help us resolve your concern efficiently